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Financial development enhances human development, and access to financial services makes a positive impact on people‘s lives, particularly the poor. The importance of an inclusive financial system, across the globe, is widely recognized in the policy circles and has become a policy priority in...

The lack of SME financing has prompted the need to provide an alternative way to raise funds from the sale of shares through the Alternative Security Markets (ASM). Thus SMEs need to be allowed to register on the stock exchange market. This paper was inspired by the lack of research on this trend...

This study was aimed at determining the influence of macroeconomic factors on foreign currency exchange rate fluctuations and the value of the Zambian Kwacha. Macroeconomic factors include inflation rates, interest rates, Gross Domestic Product growth rate (GDP) and Balance of Payments which...

This study was aimed at determining the influence of macroeconomic factors on foreign currency exchange rate fluctuations and the value of the Zambian Kwacha. Macroeconomic factors include inflation rates, interest rates, Gross Domestic Product growth rate (GDP) and Balance of Payments which...

Employee Retention is a process in which employees are encouraged to remain with an organisation for the maximum period of time or until the completion of a project. Successful organisations need to do more than just hire the right people but retain the right people for the jobs. Failure to...

Call Centres are important channels of communication in an organisation as they are the first point of integration between call centre agents that represent the business and customers. Therefore, by correctly seizing the opportunity of any given call, a Call Centre can bring benefits not only in...

When internal communication is not efficient and effective in an organisation, it can lead to low product uptake, disconnect between knowledge of products and services on offer, bad customer experience and even penalties and sanctions. It is on this basis that this study aimed at assessing the...

The main objective of this research was to assess factors affecting saving culture among civil servants in Zambia. The specific objectives were based on investigating the link between real income of civil servants and their level of savings in Lusaka, to study the relationship between the rate of...

The main objective of this was to examine the importance of having effective corporate governance systems on the agricultural cooperatives in Zambia. The study used a descriptive design method where a survey was chosen. Primary date was obtained to bring out key findings that shed light on the...

Empirical studies have shown that Entrepreneurial Orientation is an important catalyst in the process of improving firm performance and growth . This study analyses Entrepreneurial Orientation (EO) dimensions (autonomy, competitive aggressiveness, innovativeness, pro-activeness, and risk taking)...