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Simanela, Memory
2024·Master's·University of Zambia

BSTRACT This study explored the perception of employees regarding Performance Management System (PMS) at FNB Zambia. A mixed-methods approach was employed, including survey data from 130 respondents and key informant interviews with departmental managers. The demographic characteristics of the...

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Hompa, Tinotenda Hugh
2023·Master's·University of Zambia

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

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Hompa, Tinotenda Hugh
2023·Master's·University of Zambia

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

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Kabwela, Isaac
2023·Master's·University of Zambia

The study intends to establish factors associated with low utilization of female condoms as a birth control method among women of reproductive age (15 – 49 years) in Nabbanda, Chirundu district, Zambia.” and what can be done to resolve this. A case study will be used which will involve...

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