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Hussein, Felistus Zumazuma Kanjira
2024·Master's·University of Zambia

The emergence of drug resistance among Human Immunodeficiency Virus (HIV) patients poses a significant challenge to the success of antiretroviral therapy (ART) programs globally. In Malawi, where HIV prevalence remains a major public health concern, the incorporation of Dolutegravir (DTG) into...

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Muchimba, Chrislay Michelo
2024·Master's·University of Zambia

The key to surviving in a global market is to focus on service quality for customers. Every organization should focus on providing quality service to customers. ZANACO bank has been implementing several service quality features and systems, such as changing the interior design of bank buildings,...

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Chishala Joshua Shula
2024·Master's·ZCAS University

This study investigates the influence of risk management practices on the financial performance of four prominent insurance firms operating in Zambia, namely Sanlam Life Insurance, Professional Insurance Corporation Zambia, ZSIC GI, and Prudential Insurance Zambia. The research focuses on...

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Simanela, Memory
2024·Master's·University of Zambia

BSTRACT This study explored the perception of employees regarding Performance Management System (PMS) at FNB Zambia. A mixed-methods approach was employed, including survey data from 130 respondents and key informant interviews with departmental managers. The demographic characteristics of the...

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