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This research aimed to assess the impact of Value Added Tax (VAT) on government revenue collection. The study employed a mixed methods research design, which combines both qualitative and quantitative methodologies. The study focused on a population of 500 management-level employees at the Zambia...

In the fast-paced telecommunications sector, understanding the relationship between a company's stock price and financial performance is crucial. This study focuses on Airtel Zambia Limited, a company where stock price changes could impact revenue. Despite growing market share, Airtel Zambia...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

Since Zambia's 1991 economic liberalization, there has been notable growth in the retail banking sector. The search for quality is perhaps the most important consumer trend in recent years because consumers are now more demanding than ever. In an era of rapid global change, customers have diverse...

This research focused on assessing the extent to which demand side and supply side factors affect women’s access to financial services from microfinance institutions: a case of women entrepreneurs in Zambia. The study was carried out in Lusaka and the main objectives of the study were to...

The Study aimed to understand the factors that influence the adoption of mobile money services for business transaction purposes by small and medium enterprises (MSEs) in Lusaka. The aim was divided into three specific objectives. These objectives were to assess the factors that determine the use...

Tax is one of the biggest sources of revenue in any Country. However, because delinquent taxpayers still exist, there are usually large sums of uncollected revenues, in terms of principal tax and subsequent penalties and interest accrued because of either not filing returns on time or not paying...

Scholars have argued that although Enterprise Risk Management (ERM) is a necessity to organizations or companies, the rate of implementation is still low (Mc Neil, 2015). The problem however, remains that most authors have not specifically looked at the effects of Enterprise Risk management...

This Study is an inquiry into the factors associated with continued urban poverty in Zambia a case of Kalingalinga Township of Lusaka. Poverty in the context of this study is defined as a circumstance of serious deprivation where a person lacks one or more basic need as opposed to a condition of...