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This study investigated the marketing strategies of Zambia Airports Corporation Limited (ZACL) and their impact on revenue generation. Employed a mixed-methods approach, the research integrates both qualitative and quantitative data to provide a holistic understanding of ZACL's marketing...

The manufacturing sector is key to the industrialization agenda in Zambia, which is driven by the private sector. The small and medium enterprises constitute a bigger proportion of the private sector and are regarded as the backbone of economic growth in the country. This study investigated the...

This dissertation investigated the efficacy of staff development policies and programs at AB Bank Zambia and their impact on employee performance and customer satisfaction. A total of 45 managers, supervisors, and HR personnel were interviewed, resulting in a 100% response rate. Through...

Fuel prices play a significant role in the operational costs of courier service operators. As fuel prices increase or decrease, it directly affects the sales and profits of courier services due to cost of running delivery services. When fuel prices rise, courier companies experiences an increase...

The primary objective of this study was to investigate the relationship between performance audits and policy change and accountability in four chosen Ministries, Provinces, and Other Expenditure Agencies of the Zambian Government (MPSAs). To achieve this, the study aimed to determine the nature,...

This study sought to investigate the effect of business information on the performance of Small and Medium Enterprises (SME’s) in Lusaka Central Business District. The objectives of the study were to analyse the sources of business information that are most relevant and valuable for SMEs in the...

An assessment of the effects of organization change on employees at Chilanga Cement PLC, Ndola Plant sought to evaluate organization change within the establishment, examining different types of implemented change, the influence on employees and strategies for proficient change management. The...

This study assessed the efficiency of information technology systems on border management of freight transport clearing at Chirundu One-Stop Border Post. The principle behind was to know the information technology systems used at the border and how there are used by Zambia Revenue Authority...

This study evaluated the efficacy of online digital platforms in facilitating recruitment within a non governmental organization (NGO) in Lusaka, focusing on John Snow Health Zambia (JSH-Z). Through a qualitative approach aligned with interpretivist principles, 92 JSH-Z employees were surveyed to...

The main aim of this study was to investigate the factors influencing procurement performance within Luanshya Municipal Council, located in the Copperbelt region of Zambia. To achieve this aim, the research had several objectives, including analysing the relationship between procurement planning...