Search

The study aimed to establish effect of electronic banking on customer service delivery. The study examined whether or not customers are aware of the electronic service products, customers preference between banking in the halls and e-banking, customer patronage of electronic banking services and...

The study is intended to determine the factors for the underwhelming response to life insurance among Zambian – a case study of Lusaka. The study focuses on the influence of seven selected independent variables (income, level of education, age, culture, religion, family background and marital...

The main objective of this study was to investigate the factors influencing voluntary employee turnover in Zambia Airports Corporation Limited (ZACL). The sample size of the study was 255 which included current and former Zambia Airports Corporation Limited employee’s employees. The study...

The motivation behind this study was the rapid changes that were happening in the banking industry with the coming in of mobile banking, but a gap remained in addressing the implications of this innovation on traditional banking practices in Zambia. The objective of this study was to examine the...

The study investigated the practice of hybrid entrepreneurs in Ndola. Noting high enterprise failures in the country, it was important to identify a cadre of entrepreneurs that were prepositioned to develop stronger and more resilient enterprises. Previous studies had presented benefits of hybrid...

The main aim of the study was to establish the impact of online media (ePaper) on pint media (hard copy) newspaper sales. The Zambia Daily Mail Limited Company was chosen as a case study. Descriptive research design was employed with a sample population of 76 participants consisting of 18 Zambia...

This study sought to determine the impact of free primary health care in Mpika district for the last 10 years that Zambia as a nation has provided free health services. Its target respondents were the health sector staff and the clients (patients). Its objectives were to determine the impact of...

Commitment to credit risk management is an essential component of a comprehensive technique to risk management and critical to the long-term success to any banking institution. The rising of non-performing loans and compressed profit margins combined with slow economic growth over the past years...

This study was conceived to investigate the impact of foreign direct investment on economic growth in Zambia. Although it may seem natural to argue that foreign direct investment (FDI) can evince great advantages to host countries among which is GDP growth, technological transfer, knowledge...

Multi-banking among bank account holders is a trend that has been on the rise in the recent past. Even though most banks provide similar services, like money transfer, deposits, loans, safety vault keeping, insurance and other services, it is seen that consumers have preference to certain...