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The Zambia Telecommunications company (ZAMTEL) began in 1975 as the Zambian Post and Telecommunication Corporation (PTC) which was formed from the General Post Office (GPO). In July 1994 the government of Zambia passed a Teecommunications Act that led to the splitting up of the Post and...

Individual investor participation in government securities is critical for both financial market development and government funding. This study delved into the factors influencing individual investors' decisions to participate in government securities, focusing on the Livingstone District....

The main purpose then of this study was to test the theory of constraints if it would hold to explain Zambart’s non linkage of the performance appraisal system and individualised human resource development. The study adopted a mixed methods equal status research design enlisting 86 employees who...

This study focused on diversity management in the banking sector, using the case of Investrust. The objectives of the study were to identify the diversity management practices that Investrust Bank views as important for retaining employees, to analyse how diversity management practices are being...

The study sought to examine the effect of customer service strategies on customer retention in a local commercial bank using Investrust Bank PLC as a case study being the only indigenous bank in Zambia. Primary data was collected from bank customers using a likert type scale questionnaire adapted...

This research examined the effects of outsourcing on the performance of mining companies in Zambia, with the case study being Konkola Copper Mines plc. The objectives of the study were to find out the reasons behind outsourcing, to ascertain the perceived effectiveness of outsourcing and to...

Since 2002, the Government of Zambia has been funding a farmer input support programme (FISP) in order to increase household food security and incomes. The program specifies that beneficiaries will collect subsidised inputs from the program for three (3) farming seasons only and graduate...

The study assessed the effect of service quality of Multichoice on customer satisfaction. The target population constituted Multichoice Customers, Managers, and agents, offering Service to customers on behalf of Multichoice. The study used a descriptive case study design adopting qualitative and...