As the competitive environment of the banking industry becomes increasingly fierce, it is important for industry players to nurture and keep customers loyal who will contribute to their long-term growth and profitability. Customer retention is critical for sustaining organisational existence and...
Download PDF ↓Zambia has embraced Vision 2030 making it a middle-income nation as a project delivery method. The country faces constraints that have made this provision a challenge. The Manufacturing sector plays a role in contributing to this challenge. The purpose of this study was to understand the...
Download PDF ↓This study explores the core of Zambia's local government, focusing on the complexities of fund management. Through literature review and surveys involving local government officials and stakeholders, it uncovers challenges affecting effective fiscal governance.The research reveals hurdles faced...
Download PDF ↓Amidst the challenging economic conditions, numerous Non-Governmental Organizations (NGOs) in Zambia have faced severe financial distress, leading to closures and diminishing financial sustainability. This issue has been exacerbated over the past decade as external support directed towards NGOs...
Download PDF ↓The aim of the study was to develop a framework of measures that could be employed by ZRA to increase revenue from rented properties especially homes. A qualitative phenomenological study involving ZRA staff and was employed. Data was collected using indepth interviews and future search...
Download PDF ↓This Study examines the influence of corporate governance on the financial performance of companies that are publicly traded on the Lusaka Stock Exchange (LuSE). The study uses a sample of eight corporations to examine the correlation and regression analysis of three key governance features:...
Download PDF ↓Small and Medium scale Enterprises (SMEs) play an important role in promoting inclusive growth in the contemporary economy of Kabwata Constituency, Lusaka. The aim of the study was to investigate the factors influencing the growth of Small and Medium Enterprises in Kabwata Constituency, Lusaka....
Download PDF ↓