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The telecommunications industry in Zambia has experienced rapid growth, leading to increased competition and operational complexities for telecommunication companies. In response, many firms have adopted the Managed Services Model (MSM) as a strategic approach to enhance their organizational...

Recent studies have revealed that projects performance in Zambian Construction Industry is below satisfactory. Since labour is one of the key construction inputs, construction labour productivity is among the major determinants of projects’ success in ZCI. However, before making attempts to...