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Records management plays a pivotal role in fostering efficient service delivery through preserving and facilitating access to valuable information. However, poor record management amongst local authorities has resulted to unsatisfactory service delivery. In order to address this problem, this...

The Human Immunodeficiency Virus (HIV), a retrovirus that attacks the immune system results in a continuous immunodeficiency that predisposes the infected to opportunistic infections, came to the fore in 1981. In the absence of a potent antiretroviral treatment, immunodeficiency is often in due...

This study sought to investigate the impact of electronic records management on service delivery in the Department of Immigration. Specifically, the study had the following five objectives to achieve at the end of the study: to establish employee’s experience with the electronic records...

Higher Education Institutions (HEIs) are essential for academic research in Zambia. Despite the active research conducted by students and academic staff within these HEIs, the resulting output faces challenges in terms of visibility and uptake. Therefore, this study aimed to identify effective...

Low-quality metadata can lead to vagueness, poor recall, and inconsistent search results, underscoring the importance of robust quality assurance mechanisms in Information Retrieval systems. This study addresses the challenges of ensuring the completeness and quality of Electronic Theses and...

This study aimed at assessing the performance of Mulungushi University (MU) Library by examining its facilities and services in relation to the needs and demands of the end users. The study was guided by the main objective which were to evaluate the performance of Mulungushi University Library in...