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1. An evaluation of the effect of the implemented six (6) human resource key focus areas on employees’ performance in relation to Skytrax airport review ratings (2017 - 2019): a case study of Harry Mwanga Nkumbula international airport - Livingstone

Mweemba, Margret
2024·Master of Science Human Resource Management·University of Zambia

In trying to ensure that they make profits and have good customer service, the Harry Mwaanga Nkumbula International Airport (HMNIA) embarked on a quest to build capacity and motivate its employees by formulating the six HR Key Focus areas in its 2017-2019 Strategic Plan. This study therefore,...

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