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The Solar Powered Milling Plants Project, a cornerstone of Zambia’s Presidential Milling Initiative, was introduced to boost the economy and improve rural livelihoods by providing sustainable milling solutions. Despite substantial support from the government, stakeholders, and donor agencies, the...

The downstream petroleum retail sector in Zambia has become fiercely competitive with the mushrooming of oil marketing companies (OMCs) all vying for the same customer base in a market where fuel products are homogeneous, and prices are uniformly regulated. The limited differentiation has led to...

This study develops a proactive approach to measuring systemic risk in Zambia’s banking institutions, addressing the inadequacies of existing methodologies that rely on stock market data and focus primarily on the industry as a whole rather than individual institutions. Using a combination of...

The research problem to be addressed in this study is that despite the strategic plan for One Life Assurance Zambia indicating the need for adopting E commerce in year one of the strategic plan, E commerce is far from been adopted. As such, the purpose of the study was to explore factors that are...

The purpose of this study was to assess the predictors of tax collection for the Zambian government at Chirundu Border Post with a view to resolve constricts impeding tax collection. A non-experimental concurrent mixed methods design has been adopted. A census was employed and 70 out of 92...

This study’s aim was to generate evidence to Cabinet Office of correlates of shortfalls in the implementation of the performance-based contract system for Permanent Secretaries since 2016 that could be used as evidence for improvements in performance appraisal practice. A mixed methods study...

The rapid expansion of mobile money services has transformed financial transactions across developing economies, providing convenient access to banking for unbanked populations. However, this growth has also introduced significant security vulnerabilities, raising concerns over data privacy,...

This study examined the effects of the COVID-19 pandemic on the performance of Zambia's hospitality industry, focusing on the years 2015 to 2022. Initially, the research aimed to understand the industry’s trajectory through its pre-pandemic growth and diversification, followed by its response to...

This study examines the effect of Digitalization on customer satisfaction. It is a case of Standard Chartered Bank Zambia. With the rapid advancement of technology reshaping the financial landscape, the adoption of digital banking services has become a critical area of interest. In recent years,...

Just like other sectors, energy sector in Zambia has faced exchange rates volatility for a long time. Research has shown that Zambian kwacha has been unstable and that it has been depreciating. This study aimed at assessing the effect of foreign exchange rates on the financial performance of...