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Lusaka City Council (LCC) is critical in funding and delivering essential public services across Zambia's capital—however, LCC grapples with persistent underperformance in revenue collection. From 2018-2021, gaps between budgeted and actual revenues averaged over 20%, totalling K264 million in...

The digital economy has transformed the way businesses operate worldwide, and SMEs in Zambia are not exempted from this trend. However, many SMEs in Zambia face challenges in accessing markets, which hinders their growth and competitiveness. E-marketing presents an opportunity for SMEs to reach a...

The study was conducted to investigate the factors influencing the adoption of e-services by the informal sector under the Extension of Coverage to the Informal Sector (ECIS) under NAPSA. The study adopted the UTAUT framework model from which five variables were examined which are: performance...

The Provision of Fire and Rescue Services in Zambia is offered by the Fire Authorities under the Ministry of Local Government. Firefighting is the act of attempting to prevent the spread of fire and extinguish significant unwanted fires in buildings, vehicles, woodlands, among others. The...

Since Zambia's 1991 economic liberalization, there has been notable growth in the retail banking sector. The search for quality is perhaps the most important consumer trend in recent years because consumers are now more demanding than ever. In an era of rapid global change, customers have diverse...

This Study was premised on empirical research gaps of unknown barriers that accentuated the costs of doing business and further than this, most of the procurement function activities are not done on schedule. It was not known what the barriers of procurement function are on attaining effective...

The aim of the study was to develop a framework of measures that could be employed by ZRA to increase revenue from rented properties especially homes. A qualitative phenomenological study involving ZRA staff and was employed. Data was collected using indepth interviews and future search...

In a bid to change the principal design of short term consumer credit pricing to address the adverse effects of high interest rates while promoting the positive attributes that continued to drive demand, this concurrent mixed methods study weaves together a multidisciplinary theoretical Interest...

This research focused on assessing the extent to which demand side and supply side factors affect women’s access to financial services from microfinance institutions: a case of women entrepreneurs in Zambia. The study was carried out in Lusaka and the main objectives of the study were to...

Food industry is faced with a lot of changes driven by ever changing consumer demands, adaption of new technology, family structures, health concerns and global trends. Small and medium enterprises are key in food processing and have opportunities in food production, processing and marketing...