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Zambia has witnessed several political conflicts from the introduction of multiparty democracy such as disputed general election results, succession disputes in political parties, abuse of the Public Order Act, tribalism, among others. Efforts to resolve political conflicts have not been...

Conflict among human-beings is as old as human-beings themselves; however, we have survived this far due to our ability to resolve conflicts. It is also true that we spend most of our time at work interacting with other human-beings during work and inevitably are bound to find ourselves in...