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The study was undertaken on an analysis of conflict resolution processes and its effectiveness to resolve conflict at Kabushi congregation in Ndola of Copperbelt Province. The research was because of the negative effects of conflict and unresolved Conflicts. The general objective of the research...

Th Fast moving consumer good industry is one of the most vital industries in the Zambian economy, this industry is one of the main sources of employment for thousands of Zambians working in manufacturing, distribution, retail, and marketing, among other areas of the supply chain. This industry is...

Fuel prices play a significant role in the operational costs of courier service operators. As fuel prices increase or decrease, it directly affects the sales and profits of courier services due to cost of running delivery services. When fuel prices rise, courier companies experiences an increase...

Kafue as business settlement area has several small and medium enterprises which are currently dwindling due to several factors ranging from the harsh economic factors that the country is facing at large. But beyond that despite the government emphasizing on the importance of SMEs, it seems...

The primary objective of this study was to investigate the relationship between performance audits and policy change and accountability in four chosen Ministries, Provinces, and Other Expenditure Agencies of the Zambian Government (MPSAs). To achieve this, the study aimed to determine the nature,...

This study sought to investigate the effect of business information on the performance of Small and Medium Enterprises (SME’s) in Lusaka Central Business District. The objectives of the study were to analyse the sources of business information that are most relevant and valuable for SMEs in the...

An assessment of the effects of organization change on employees at Chilanga Cement PLC, Ndola Plant sought to evaluate organization change within the establishment, examining different types of implemented change, the influence on employees and strategies for proficient change management. The...

This study assessed the efficiency of information technology systems on border management of freight transport clearing at Chirundu One-Stop Border Post. The principle behind was to know the information technology systems used at the border and how there are used by Zambia Revenue Authority...

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...