The study investigated the role of the SmartCare Electronic Health Records System in the delivery of Health Services in five (5) First-level Hospitals in Lusaka District. The study adopted a qualitative research design, where twenty-five (25) registry personnel comprising twenty-two (22) registry...
Download PDF ↓This study sought to investigate the impact of electronic records management on service delivery in the Department of Immigration. Specifically, the study had the following five objectives to achieve at the end of the study: to establish employee’s experience with the electronic records...
Download PDF ↓This study investigated the knowledge levels and practices of the records management staff at the Ministry of Education, Science Vocational Training and Early Education. Specifically, the research’s objectives were to assess the knowledge levels of the registry staff at MESTVESS; to assess the...
Download PDF ↓This study assessed records management and how it contributed towards the process of accessing justice in the courts of law in Zambia. Specifically, the research’s objectives were to assess records management infrastructure and facilities; to examine court registries compliance with records...
Developments in the information technology sector have forced banks to introduce and upgrade Self Service Banking Technologies (SSBTs). Use of SSBTs requires that appropriate information is available and accessible. The information seeking behaviour of users of SSBTs in Zambia is not known; and...