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This study sought to investigate the impact of electronic records management on service delivery in the Department of Immigration. Specifically, the study had the following five objectives to achieve at the end of the study: to establish employee’s experience with the electronic records...

Low-quality metadata can lead to vagueness, poor recall, and inconsistent search results, underscoring the importance of robust quality assurance mechanisms in Information Retrieval systems. This study addresses the challenges of ensuring the completeness and quality of Electronic Theses and...