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Information literacy (IL) instruction is the fundamental professional practice in university libraries, and university librarians are primary providers of IL instructions, generally. Information literacy is designed to teach library patrons how to quickly and effectively locate information that...

This study examined the knowledge management practices and performance at the Zambia Revenue Authority Headquarters in Lusaka. A case study design based on the quantitative approach was used in conducting this study. The data was collected through structured questionnaires comprising of...