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This study investigated knowledge retention strategies and practices at the Natural Resources Development College (NRDC). Specifically, the study sought to establish the extent to which knowledge is being retained; identify tools and methods used for knowledge retention; identify the strategies...

Developments in the information technology sector have forced banks to introduce and upgrade Self Service Banking Technologies (SSBTs). Use of SSBTs requires that appropriate information is available and accessible. The information seeking behaviour of users of SSBTs in Zambia is not known; and...