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Full text PDF available Faculty / School School of Business Keywords (from the repository) Automated Teller Machines Start Over

1. An Investigation of the Impact of Technological Advancements in Financial Services on Customer Experience in Selected Commercial Banks in Zambia

Shelly Esinam Amoah

2026·ZCAS University

This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...

Zambia Commercial Banks Technology Adoption Digital Banking Customer Experience Automated Teller Machines Mobile Banking Internet Banking

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