Institution: ZCAS University / Faculty / School: School of Business / Keywords (from the repository): Customer experience - Zambia National ETD Portal Search Results

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Institution ZCAS University Faculty / School School of Business Keywords (from the repository) Customer experience Start Over

1. The Impact of Outsourcing the Call Centre Services on Customer Experience

Michael Simwaami Makondo

2022·ZCAS University

The Research sought to evaluate the impact of outsourcing call centre service with main focus on customer experience with specific reference to MTN Zambia Limited in Lusaka District, Zambia. The study was qualitative in nature employing the inductive approach, interpretivism philosophy and case...

Outsourcing Call Centre MTN Zambia Impact Customer experience

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