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In the last decade, the Zambian government has faced various macroeconomic challenges stemming from both internal and external factors. Domestically, the economy suffered from fiscal and monetary imbalances caused by populist political policies which led to excessive borrowing to meet balance of...

This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...

The integration of artificial intelligence (AI) and machine learning (ML) into electronic health record (EHR) systems offers a transformative Fourth Industrial Revolution (4IR) opportunity for public health decision-making in resource-limited settings. The translation of algorithmic advances into...

This study investigates the effects of Village Banking Saving Groups (VBSGs) on the performance of Small and Medium Enterprises (SMEs) in Matero Market, Lusaka. SMEs are critical to Zambia’s socio-economic development, yet they face persistent barriers in accessing affordable and sustainable...

This study investigates the influence of risk management practices on the financial performance of four prominent insurance firms operating in Zambia, namely Sanlam Life Insurance, Professional Insurance Corporation Zambia, ZSIC GI, and Prudential Insurance Zambia. The research focuses on...

The study investigates how a CBDC payment system could enhance Zambia’s financial system efficiency and strengthen national defense against money laundering (AML) and counter‑terrorism financing (CFT). Methodology: Uses time‑series monthly data over eleven years. Applies unit root tests,...

Corporate sustainability and digitalization are megatrends that are reshaping the International Banking world through sustainable business expansion and growth, which enhances efficiency and performance. This study explored factors that influence the adoption of digitalization as a strategic tool...

Corporate sustainability and digitalization are megatrends that are reshaping the International Banking world through sustainable business expansion and growth, which enhances efficiency and performance. This study explored factors that influence the adoption of digitalization as a strategic tool...

Purpose – This study aims to examine the impact of the operations of multinational corporations (MNCs) in trade unions in light of globalization. The study uses qualitative approach on the case study of the Mineworkers Union of Zambia – sampled using purposive sampling technique. Findings – The...

The Research sought to evaluate the impact of outsourcing call centre service with main focus on customer experience with specific reference to MTN Zambia Limited in Lusaka District, Zambia. The study was qualitative in nature employing the inductive approach, interpretivism philosophy and case...