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This research paper was aimed at investigating leadership traits and styles pertaining to Parmalat Zambia, a food industry group with a multinational strategy that seeks to increase the well being of consumers throughout the world. The analysis was based on administering a questionnaire to a...

Purpose- The aim of this study is to examine the relevance of Contact Centre service quality to customer satisfaction in business. The study is done as a comprehensive case study of ZESCO, the Zambian Electricity Supply Company. Research design and methodology- The study is guided by a positivist...

The purpose of this study is to conduct a detailed evaluation of Liquidity Crisis in Zambia with particular reference to the impact of the 2007-2008 Global Financial Crisis. The research will also seek to find out the impact of the Liquidity Crisis on the economy and more specifically the banking...