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Institution University of Zambia Remove constraint Institution: University of Zambia Full text PDF available Remove constraint Full text: PDF available Subject Service Level Agreement--Telecommunication industry--Zambia Remove constraint Subject: Service Level Agreement--Telecommunication industry--Zambia Start Over

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Mwamba, Sarah Nsama
2018·University of Zambia

Risk Management has become key in ensuring stable networks. The greatest risk that service Providers (SPs) face is client, revenue and reputation damage. To avoid or mitigate these risks a good client management plan is required. With the ever increasing competition in the Telecommunication...

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