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Full text PDF available Subject Automated Teller Machines Start Over

1. An Investigation of the Impact of Technological Advancements in Financial Services on Customer Experience in Selected Commercial Banks in Zambia

Shelly Esinam Amoah
2026·ZCAS University

This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...

ZambiaCommercial BanksTechnology AdoptionDigital BankingCustomer ExperienceAutomated Teller MachinesMobile BankingInternet Banking
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