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This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...

Corporate sustainability and digitalization are megatrends that are reshaping the International Banking world through sustainable business expansion and growth, which enhances efficiency and performance. This study explored factors that influence the adoption of digitalization as a strategic tool...

The motivation behind this study was the rapid changes that were happening in the banking industry with the coming in of mobile banking, but a gap remained in addressing the implications of this innovation on traditional banking practices in Zambia. The objective of this study was to examine the...