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Full text PDF available Subject Service Quality Year 2018 Start Over

1. The Relevance of Contact Centre Service Quality to Customer Satisfaction in Business: Study of ZESCO Limited

Esnart Mwaba Tayali
2018·ZCAS University

Purpose- The aim of this study is to examine the relevance of Contact Centre service quality to customer satisfaction in business. The study is done as a comprehensive case study of ZESCO, the Zambian Electricity Supply Company. Research design and methodology- The study is guided by a positivist...

Contact CentreCustomer serviceService QualityCustomer SatisfactionZESCO
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