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Purpose – This study aims to examine the impact of the operations of multinational corporations (MNCs) in trade unions in light of globalization. The study uses qualitative approach on the case study of the Mineworkers Union of Zambia – sampled using purposive sampling technique. Findings – The...

The Research sought to evaluate the impact of outsourcing call centre service with main focus on customer experience with specific reference to MTN Zambia Limited in Lusaka District, Zambia. The study was qualitative in nature employing the inductive approach, interpretivism philosophy and case...

Globalization has been extensively addressed in different pieces of literature, with a focus on the worldwide benefits it offers, such as trade liberalization, removal of trade obstacles and restrictive trade tariffs. However, little research has been done on the influence of this new global...

The study was an evaluation of the junior secondary school computer studies syllabus: a case of selected public schools in Lusaka district, Zambia. The study sought to; evaluate the suitability of computer studies syllabus content as regards the topics to the learners’ experiences; explore the...

The study sought to evaluate the effectiveness of business rescue procedures in Zambia with reference to the viewpoints at Development Bank of Zambia using a mixed method design and obtaining questionnaire responses from a sample of twenty five (25) respondents and analysed the findings using the...

The study sought to evaluate the effectiveness of business rescue procedures in Zambia with reference to the viewpoints at Development Bank of Zambia using a mixed method design and obtaining questionnaire responses from a sample of twenty five (25) respondents and analysed the findings using the...

The focus of the study was to investigate Lived experiences of Learners of Computer Studies at Mutende and Kombaniya Secondary schools of Mansa District. The objectives of the study were to: investigate what knowledge, skills and attitudes have been acquired by learners in the subject in relation...

Purpose – This dissertation has got the primary aim of examining the possibilities of local nongovernmental organizations to be financially sustainable. This is done with the help of a case study of Abt Associates – an American NGO operating in Zambia. Research design/methodology – The study uses...

Purpose - The aim of this study is to find out why MSMEs in Zambia have a low survival rate and what impact this has on the nation‟s economic growth, as well as propose solutions that will enable MSMEs to become more sustainable and contribute positively to the country‟s economy. Research design...

Language in Zambia is part of a series of five country Studies that have been produced over the past few years. This effort at linguistic documentation has been perhaps the most important activity of the Survey of Language Use and Language Teaching in Eastern Africa. The Survey, supported by the...