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The purpose of this study was to examine the role of organisational learning in customer relations management, using a case study of Microfinance Institutions in the central business district of Lusaka, Zambia. The study was prompted by the problem of a continuous rise in customer complaints....

The major objective of the thesis was to examine the exchange rate pass through to domestic prices in Zambia. The first specific objective examined the exchange rate pass through to consumer prices using the SVAR. Results have shown from that exchange rate passthrough is incomplete and...

The estimated rate of teen motherhood in the sub-Saharan region is 40 per cent. In Zambia, 28% of girls and young women aged 15 to 19 years are mothers or have been pregnant before, constituting more than 275,000 teenagers. In 2014, it was estimated that there were 15,000 pregnancies among...

Globally, there has been an increase in the realization of the need for introducing a Production Unit (PU) in schools. In Zambia, PU in schools was introduced around the mid-nineteen seventies following a presidential directive in 1975. Nevertheless, the program has had little success linking...

Background: Cancer does not only affect the patient alone but also affects the entire family in all dimensions. The number of men with cancer at the Cancer Diseases Hospital (CDH) has almost doubled from 581 (2015) to 1126 (2019). In general, their wives care for these men. The CDH offers free...

The study explored child abuse risks and protective measures during the COVID-19 pandemic in Lusaka District, Zambia. It employed Urie Bronfenbrenner's Ecological model and a mixed-methods approach. An exploratory sequential research design was adopted for the current study. Data were collected...

This study explored management experiences of female social sciences heads of departments in selected secondary schools in Lusaka urban District, Zambia. The researcher used the qualitative approach with a descriptive research design in carrying out the study. The main population targets in this...

This study scrutinized a range of accountability variables among secondary school managers to assess the impact on school performance in selected public secondary schools in the Copperbelt Province of Zambia. This was done by analysing management practices and tools in relation to the utilization...

Teaching of Physical Education and Sport (PES) is important for the improvement of mental and physical alertness of children (Maher, 2016). Hence, the study explored the availability of facilities and equipment for the teaching of physical education and sport in selected primary schools in...

The study aimed to explore the economic effects of student loan recovery on ex-beneficiaries of the former University of Zambia. The primary focus was on the repayment interest rate, the student loan repayment period, and the effects of student loan repayment on savings and disposable income. The...