The main goal of this study was to analyse the challenges of Stanbic Bank Zambia’s digital innovation services on customer satisfaction among the bank’s customers. The study sampled 50 customers and collected data using questionnaires. A descriptive survey design was used in the study....
Enterprise Resource Planning (ERP) systems utilization have been limited to few large companies in Zambia and specifically to commercial oriented parastatals, for instance The National pension Scheme Authority which have adopted information systems as a tool to improve efficiency and...
Download PDF ↓The way data is collected and stored has evolved over time due to various developments which have led to advancements in database technologies. Few decades ago, only structured data were stored, however, with the increase in the business demand for data in this competitive global market,...
Download PDF ↓Institutions of higher learning retain sensitive data making them highly attractive targets for cybercrime . However, most developing countries and public higher institutions of learning have low levels of Information and C communication Technology (ICT) and hence face challenges in securing...
Download PDF ↓The study used a case study to assess the effect of using computer-based library management system (LMS) on information provision at the University of Zambia library. Respondents comprised librarians (n=19), academic staff (n=34), and students (n=115) from University of Zambia Great East Road...