2019·University of Zambia
Operational excellence and innovation have been found to be key factors for proper performance and growth of an organization. This study looked at the performance of the operational model at First National Bank – Zambia (FNBZ) and how the operations model impacted on to the performance of the...
Organisational PerformanceOperational ExcellencePerformance Measurement ProcessOperations PerformanceInnovationOperations Strategy
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