In the last decade, the Zambian government has faced various macroeconomic challenges stemming from both internal and external factors. Domestically, the economy suffered from fiscal and monetary imbalances caused by populist political policies which led to excessive borrowing to meet balance of...
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2026·ZCAS University
2026·ZCAS University
This study investigated the impact of technological advancements in financial services on customer experience within selected commercial banks in Zambia. The research was motivated by the rapid expansion of digital banking platforms in the country, particularly internet banking, mobile banking,...
ZambiaCommercial BanksTechnology AdoptionDigital BankingCustomer ExperienceAutomated Teller MachinesMobile BankingInternet Banking
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2026·ZCAS University
The integration of artificial intelligence (AI) and machine learning (ML) into electronic health record (EHR) systems offers a transformative Fourth Industrial Revolution (4IR) opportunity for public health decision-making in resource-limited settings. The translation of algorithmic advances into...
Sub-Saharan AfricaZambiaEquityGovernanceMachine learningelectronic health recordspredictive analyticsHIV
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