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Taxation is essential for sustainable economic development, and tax administration is a basic function of a successful state. Taxation also helps make a government accountable to its citizens. The Zambia Revenue Authority and the banking sector launched the e-payment system for domestic taxes...

The purpose of the study was to critically analyse the online Service quality and customer satisfaction among small tax payers at the Zambia Revenue authority in relation to the Tax payer service charter. The three specific objectives of the study were (1) To establish small tax payers...