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Institution University of Zambia Remove constraint Institution: University of Zambia Author Mathotho, Rachel Remove constraint Author: Mathotho, Rachel Start Over

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Mathotho, Rachel
2019·Master of Public Administration·University of Zambia

Public Service delivery has, over the years, transitioned from being influenced by the Old Public Management (OPA) paradigm which was concerned with structures and bureaucracy to the New Public Management (NPM) and the New Public Governance (NPG) models. The new models advocate for the...

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