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Full text PDF available Author Mubiana, Namasiku Start Over

1. An evaluation of the state of record management amongst local authorities for improved service delivery: a case study of Lusaka city council

Mubiana, Namasiku
2024·Master of Library and Information Science·University of Zambia

Records management plays a pivotal role in fostering efficient service delivery through preserving and facilitating access to valuable information. However, poor record management amongst local authorities has resulted to unsatisfactory service delivery. In order to address this problem, this...

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