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Author Sichilongo, Kwenga Emmanuel Start Over

1. To investigate the significance of staff development and training programs on employee performance : a case of ab bank Zambia

Sichilongo, Kwenga Emmanuel
2024·Master of Business Administration·University of Zambia

This dissertation investigated the efficacy of staff development policies and programs at AB Bank Zambia and their impact on employee performance and customer satisfaction. A total of 45 managers, supervisors, and HR personnel were interviewed, resulting in a 100% response rate. Through...

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