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The purpose of the study was to explore the effects of community based financial organizations on financial inclusion in selected low-income communities of Mchinji district, Malawi. The sample size was 400 respondents, derived at statistically using Yamane (1967) formula with 95% Confidence...

Everyone in the society is affected by business activities as they live, work, save, invest, spend or travel. Consequently, there is need to prepare individuals to engage in business activities with confidence and competence by understanding how businesses function and the roles they play in the...

Lusaka City Council (LCC) is critical in funding and delivering essential public services across Zambia's capital—however, LCC grapples with persistent underperformance in revenue collection. From 2018-2021, gaps between budgeted and actual revenues averaged over 20%, totalling K264 million in...

Community-based micro-finance initiatives, notably Village Banking, are vital for financial inclusion and economic empowerment in marginalized communities globally. This study delves into the factors impacting participation in Village Banking in Kaunda Square, Lusaka, Zambia. Its main aim is to...

The digital economy has transformed the way businesses operate worldwide, and SMEs in Zambia are not exempted from this trend. However, many SMEs in Zambia face challenges in accessing markets, which hinders their growth and competitiveness. E-marketing presents an opportunity for SMEs to reach a...

The study explored the Impact of Customer Satisfaction on Insurance Service Delivery in Zambia using a Case of Prudential Insurance Company. The study was qualitative and collected data from twenty five (25) respondents using questionnaires which was analyzed using the statistical Package for...

Since Zambia's 1991 economic liberalization, there has been notable growth in the retail banking sector. The search for quality is perhaps the most important consumer trend in recent years because consumers are now more demanding than ever. In an era of rapid global change, customers have diverse...

This research focused on assessing the extent to which demand side and supply side factors affect women’s access to financial services from microfinance institutions: a case of women entrepreneurs in Zambia. The study was carried out in Lusaka and the main objectives of the study were to...

This study investigated the marketing strategies of Zambia Airports Corporation Limited (ZACL) and their impact on revenue generation. Employed a mixed-methods approach, the research integrates both qualitative and quantitative data to provide a holistic understanding of ZACL's marketing...

The study undertook to establish the strategic management practices adopted by Zambian SMEs during the Covid-19 pandemic and how they affected their performance. The study was anchored on Threat Rigidity and Failure-Induced Change theories. To help with meeting the foregoing objective, a...