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The study was conducted to establish the factors that affect the adoption of information and communications technology on court service delivery in Zambia. This study was guided by the updated Information System Success Model (ISSM). This research adopted the explanatory research design and used...

E-learning has become the protagonist for change and serves as an avenue for the creation, storing and sharing of knowledge among members of the university communities. The adoption of elearning management systems by higher education institutions in Zambia has continued to observe poor strides...

The purpose of the study was to investigate the uptake levels of Digital Financial Service (DFS) and its enhancement on operations of Micro, Small and Medium-sized Enterprises (MSMEs) in Zambia. The study’s presentation, analysis, and conclusion were based on three hundred (300) respondents which...

The Zambian government and numerous stakeholders have been at the forefront of creating a conducive climate for MSMEs to thrive by implementing various programs and policies. Despite these interventions, the failure rate of MSMEs is alarmingly high and currently stands at 50% (Chilembo 2021)....

This study delves into the profound impact of the COVID-19 pandemic on the paint manufacturing industry in Lusaka, Zambia, focusing on the strategic responses and resilience displayed by Kansai Plascon Zambia Limited, a key player within the region. Employing a qualitative research approach, the...

The main aim of this study was to investigate causes of employee job dissatisfaction among health workers in public hospitals in Zambia. The specific objectives were: To determine the levels of job dissatisfaction and the extent of employee job dissatisfaction among health workers in selected...

E-commerce, as a transformative technological innovation, offers unparalleled opportunities for enhancing supply chain management efficiency and effectiveness. This study was conducted to investigate the factors influencing the behavioural intention of retail and consumer goods traders to adopt...

Zambia Medicines and Medical Supplies Agency (ZAMMSA) has a responsibility to supply medicines and medical supplies to health facilities (Government of The Republic of Zambia, 2019). Although preliminary factors affecting Supply chain agility (SCA) have been reported, it is not well established...

The study assessed the effect of digital platforms on human resource planning in Zambia`s commercial banks looking at ZANACO Plc as a case study. Traditional approaches to recruitment are being swiftly supplanted by digital alternatives, exemplified by the use of social networking platforms and...

The key to surviving in a global market is to focus on service quality for customers. Every organization should focus on providing quality service to customers. ZANACO bank has been implementing several service quality features and systems, such as changing the interior design of bank buildings,...