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This research presents the design and development of a mobile money solution that targets illiterate people, applying user-centered requirements gathered in a Zambian context. Existing mobile money platforms have text-based interfaces and target literate people. Illiterate people, without the...

This dissertation looks at the impact of outsourcing on the quality of service of a cellular mobile network service provider. Outsourcing is when any operation or process that could be or would usually be performed in-house by an organisation’s employees is sub-contracted to another organisation...