The key to surviving in a global market is to focus on service quality for customers. Every organization should focus on providing quality service to customers. ZANACO bank has been implementing several service quality features and systems, such as changing the interior design of bank buildings,...
Download PDF ↓The study was conducted to investigate the factors influencing the adoption of e-services by the informal sector under the Extension of Coverage to the Informal Sector (ECIS) under NAPSA. The study adopted the UTAUT framework model from which five variables were examined which are: performance...
Download PDF ↓Over the past decade, the Ministry of Health (MOH) in Zambia has experienced health commodity inventory management challenges that resulted in stock outs, expiry and pilferage of life-saving medicines. A weak Logistics Management Information System (LMIS) was cited as a major factor causing the...
Download PDF ↓Water is life, essential for human existence, and its importance for individual health as well as the well-being of a nation and access to good quality water cannot be overemphasized. It is therefore believed that a borehole is a hydraulic structure which when properly designed and constructed,...
Download PDF ↓Generally, shares offer better average returns than one can achieve from alternative investment products such as bonds and savings accounts. However, the participation of retail investors on the stock market (share ownership) by adult Zambians was found to be very low, standing at 0.3% of all...
Download PDF ↓Customer retention is key to successful operations of any business. It contributes to revenue creation and helps to build the image of an organization. Unfortunately, Longacres Lodge has lost a considerable number of customers over the past two years. This has affected its operations and the...
The success of any organization is dependent upon effective records management practice that ensures the right records are availed when needed for effective operation. An effective records management system facilitates the flow of records throughout an organisation to ensure that information is...
Universal education inclusion has attracted high-profile attention internationally as an ideological project. This study explores Food For Education (FFE) Programmes and prospects for multi-sectoral gains in state and non-state driven projects. Previous studies on Food For Education Programmes...
The Electronic Health Record (EHR) system has had the potential to revolutionize medical documentation and patient management. With a focus on improving the patient quality of care and decision-making, the Ministry of Health (MOH) is spearheading the use of Information Communication Technology...