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This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

This study aimed to assess the quality of service delivery in Microfinance Companies (MFIs) in Zambia, using Tottengram Fin Services as a case study. The microfinance sector in Zambia faces challenges such as donor dependence, rising operational costs, low client retention, high staff turnover,...

The purpose of the study was to investigate the adequacy of control measures in combatting mobile money fraud in Lusaka District. The three specific objectives of the study were (1) to determine the types of control measures employed in combatting mobile money fraud in Lusaka District (2) to...

Over the past decade, the Ministry of Health (MOH) in Zambia has experienced health commodity inventory management challenges that resulted in stock outs, expiry and pilferage of life-saving medicines. A weak Logistics Management Information System (LMIS) was cited as a major factor causing the...

Water is life, essential for human existence, and its importance for individual health as well as the well-being of a nation and access to good quality water cannot be overemphasized. It is therefore believed that a borehole is a hydraulic structure which when properly designed and constructed,...

The purpose of this study was to investigate the effects of the minimum wage policy on employment in the retail sector particularly in Lusaka Province. Structural questionaires & interviews were conducted with a sample of respondents and the data analyzed. The study focussed on the multinational...

The study intends to establish factors associated with low utilization of female condoms as a birth control method among women of reproductive age (15 – 49 years) in Nabbanda, Chirundu district, Zambia.” and what can be done to resolve this. A case study will be used which will involve...

The study intends to establish factors associated with low utilization of female condoms as a birth control method among women of reproductive age (15 – 49 years) in Nabbanda, Chirundu district, Zambia.” and what can be done to resolve this. A case study will be used which will involve...

The study sought to explore the contribution of traditional courts in resolution mechanisms in Zambia. A study of the Kuta traditional court system of Kaoma District Western Zambia. The study was necessary because disputes in any society are often inevitable. The study also noted that from...

Concern over the quality of teaching in schools has existed for ‘as long as the schools themselves’ (Cruickshank, 1992). Today, parents, policymakers, and other stakeholders are expending significant energy critiquing non-native English-speaking teachers’ quality and arguing for the improvement...