Mobile money services have become increasingly popular in recent years, offering convenient and secure ways for individuals to conduct financial transactions using their mobile phones. The quality of mobile money services plays a crucial role in determining customer satisfaction and ultimately...
Download PDF ↓The Study aimed to understand the factors that influence the adoption of mobile money services for business transaction purposes by small and medium enterprises (MSEs) in Lusaka. The aim was divided into three specific objectives. These objectives were to assess the factors that determine the use...
Download PDF ↓The use of mobile devices in learning has grown exponentially over the last few years and continues to grow . This research was carried out in order to ascertain the adoption of mobile devices at ZCAS-U by students in the teaching-learning process. Through meticulous and detailed research which...
Download PDF ↓This study evaluated the effects of mobile money banking in selected Micro and Small Enterprises (MSEs) in Lusaka District, Zambia. The study used an embedded mixed research design with a view to increase reliability and validity of the research findings. The qualitative data were collected using...
Download PDF ↓he digital banking system provides numerous advantages to customers, however, there is still a lack of trust among some corporate customers. Absence of face-to-face interaction makes it very impersonal. Thus, customers are more comfortable dealing with people in a physical bank setting that...
Download PDF ↓