The aim of the study was to ascertain the factors that enhance employee engagement at Investrust Bank PLC. The study used primary data sources and was collected using questionnaires. The study had a sample size of 200 respondents and were chosen using simple random sampling. The current study is...
Download PDF ↓This research examines the impact of entrepreneurial training provided by the Zambia Development Agency (ZDA) on the sales performance of Small and Medium Enterprises (SMEs) engaged in export trading in Zambia. Employing a mixed-method approach, the study surveyed 89 trained SMEs out of a...
Download PDF ↓Staff turnover in the Zambian banking industry has been and still is a menace. For smaller banks especially, it continues to manifest itself even among newly employed graduates. The aim of this research study was to establish the factors associated with staff turnover in the banking industry,...
The study's main objective was to investigate the effect of relationship marketing on the organisational performance of the banking industry, focusing on Investrust Bank Plc. Descriptive research design was chosen as the method for this study. All Investrust Bank Plc clients and front line...
Download PDF ↓Corporate Governance can be defined as the directing and controlling of corporations. It became popular after the collapse of several large corporations such as Enron and WorldCom. The collapse of corporations caused depositors to lose their savings, investors to lose their investments worth...
Download PDF ↓This study investigated the performance of parastatal companies in Zambia, with a specific focus on the Zambia Postal Services Corporation (ZAMPOST). Through a detailed case study analysis, the research aimed at uncover the strengths, weaknesses, and areas for improvement within ZAMPOST, while...
Download PDF ↓This study explored the significance of financial literacy among retirees, focusing on those affiliated with the Public Service Pensions Fund (PSPF) in Zambia. Retirement planning and financial management were critical aspects affecting retirees' quality of life and financial security...
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