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This study delves into the various factors that inhibit the growth of small and medium-sized enterprises (SMEs), with a specific emphasis on restaurants operating within Lusaka’s Central Business District (CBD). Recognizing the crucial role that SMEs play in Zambia’s economic development...

The downstream petroleum retail sector in Zambia has become fiercely competitive with the mushrooming of oil marketing companies (OMCs) all vying for the same customer base in a market where fuel products are homogeneous, and prices are uniformly regulated. The limited differentiation has led to...

The rapid expansion of mobile money services has transformed financial transactions across developing economies, providing convenient access to banking for unbanked populations. However, this growth has also introduced significant security vulnerabilities, raising concerns over data privacy,...

This study examined the effects of the COVID-19 pandemic on the performance of Zambia's hospitality industry, focusing on the years 2015 to 2022. Initially, the research aimed to understand the industry’s trajectory through its pre-pandemic growth and diversification, followed by its response to...

This study examines the effect of Digitalization on customer satisfaction. It is a case of Standard Chartered Bank Zambia. With the rapid advancement of technology reshaping the financial landscape, the adoption of digital banking services has become a critical area of interest. In recent years,...

Most local governments struggle to effectively mobilize and collect the local revenues needed to effectively deliver economic and social services to citizens. Using the Chilanga District Council (CDC) as a case study, the study’s objective was to assess the adoption and use of information and...

Commercial banks' investments in information technology (IT) have helped to streamline operations, boost competitiveness, and expand the number and quality of services offered. The Automated Teller Machine (ATM) is arguably the most ground-breaking electronic innovation in the world. ATMs are the...

The study investigated internal controls for Zambia Airports Corporation Limited financial performance. This was necessitated by the observance of weaknesses in internal controls and financial performance of selected parastatal bodies in Auditors General’s report for the year ended 31st December,...

Zambia's government prioritizes finance access for economic growth. Mobile Network Operators offer expanded financial services, including credit. Research in Lusaka CBD examines factors influencing MNO credit access. It was a mono quantitative method approach. Sample size comprised 125 MNOs....

Food industry is faced with a lot of changes driven by ever changing consumer demands, adaption of new technology, family structures, health concerns and global trends. Small and medium enterprises are key in food processing and have opportunities in food production, processing and marketing...