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The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...

A semi- cylindrical natural convection Solar Tunnel Dryer (STD) was used for experiments to dry partially field- dried maize cobs with a moisture content of about 30 % wet basis to a safe storage moisture content of 12.5 % wet basis. Air temperatures ranging from 15.8 oC to 20.8 oC above ambient...

The diversity of datums in use today and the technological advancements that have made possible global positioning measurements with sub-meter accuracies, require careful datum selection and careful conversion between coordinates in different datums. This is due to different positional accuracies...

Mobile money which refers to the use of mobile phones to perform financial and banking functions has increasingly become popular in the world today. Not only has mobile money brought advantages of convenience, safe transactions, 24 hours access to its users, mobile money has also created a great...

ABSTRACT Institutions of higher learning retain sensitive data making them highly attractive targets for cybercrime . However, most developing countries and public higher institutions of learning have low levels of I nformation and C ommunication T echnology (ICT) and hence face challenges in...

The aim of this research is to facilitate informed decision making for an optimal cost-based allocation of future electricity generation resources in Zambia. Such a study is cardinal in order to find out which energy technologies are economically viable from a long-term perspective for our...

Mobile Network Operators (MNOs) Airtel, MTN, and Zambia Telecommunication (Zamtel) in Zambia adopted a tower-sharing model practised in developed countries such as the United States, Canada. At network roll-out, the operators retained ownership of the towers and at the same time provided...

The state of rural roads in Zambia is very poor and in a deplorable condition. Drainages are missing, or where they exist, they are narrow, inadequate and not constructed correctly. Bridges are missing, old, inadequate or wrongly constructed and usually very poorly maintained. In most roads, the...

Digital financial services (DFS) regulations including that of mobile money services have been discussed at length in Sub-Saharan region as the answer to financially including the poor and provide access to affordable financial services. DFS set up costs are cheaper than traditional Brick and...

Water abstraction is achieved by many means, and for many purposes. Abstraction depends on many variables that include the purpose for the abstraction, the location, the type of laws in place regarding the procedure, and the type of resources available for the abstraction process. The overall...