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The telecommunications industry in Zambia has experienced rapid growth, leading to increased competition and operational complexities for telecommunication companies. In response, many firms have adopted the Managed Services Model (MSM) as a strategic approach to enhance their organizational...

The Cement manufacturing sector in Zambia recorded operations Low overall equipment efficiency and High production cost at the time the market environment was changing from monopoly to de-monopolisation market environment. These parameters in operation excellence indicates inefficient functional...