Search

Your selections:

Programme / Discipline Management Strategy Keywords (from the repository) Customer service--Retention--Zambia Start Over

1. An assessment of quality of customer service provision and satisfaction at Lafarge Zambia plc

Nkhata, Chipo Rebecca
2020·Master of Business Administration·University of Zambia

This study was undertaken to assess the quality of customer service provision to Lafarge. The specific objectives were to establish the quality of customer service provision at Lafarge based on the SERVQUAL model, and to determine the extent of customer satisfaction with service provision at...

Customer service--Retention--Zambia
Download PDF ↓

Limit your search

  • University of Zambia1
  • Africa Research University0
  • Berea Theological University0
  • Cavendish University0
  • Central Africa Baptist University0
  • Chalimbana University0
  • Chreso University0
  • Copperbelt University0
  • Copperstone University0
  • DMI-St. Eugene University0
  • Eden University0
  • Gideon Robert University0
  • Information and Communication University0
  • Justo Mwale University0
  • Kwame Nkrumah University0
  • Levy Mwanawasa Medical University0
  • Lusaka Apex Medical University0
  • Mukuba University0
  • Mulungushi University0
  • Northrise University0
  • Open Window University0
  • Phoenix Open University0
  • Rockview University0
  • Rusangu University0
  • Supershine University0
  • Texila American University0
  • Unicaf University Zambia0
  • University of Africa0
  • University of Edenberg0
  • University of Lusaka0
  • ZCAS University0
  • Zambia Catholic University0
  • Zambian Open University0
  • Zambian Royal Medical University0

  • Customer service--Retention--Zambia1