Mobile phones have grown into a tool for everyday use and this creates a chance for the evolution of banking services. The study investigated factors that influence the adoption of mobile banking adoption among bank customers in Zambia, with specific focus on Indo-Zambia Bank and a special focus...
Download PDF ↓Like in many countries, the provision of quality water has been a major concern of the Zambian government. To this effect, the government has issued a number of policies aimed at addressing water supply and management concerns. Positive outcomes from these policies have however been overshadowed...
Download PDF ↓Operational excellence and innovation have been found to be key factors for proper performance and growth of an organization. This study looked at the performance of the operational model at First National Bank – Zambia (FNBZ) and how the operations model impacted on to the performance of the...