Across the globe, the banking industry has evolved over the past decades in the areas of technology and one of such areas is online banking. The convenience, easy access, and acceptable means of transacting in the customers day-to-day business operations is making more banks’ customers satisfied...
Download PDF ↓Small and Medium Enterprises (SMEs) play an important role in the economic development of Zambia. Access to trade finance is important for the growth of SMEs. This study, therefore, was undertaken to assess the significance of the major determinants of Zambia National Commercial Bank (ZANACO)’s...
Download PDF ↓Village Banking has been accepted on a global scale as an appropriate technique of facilitating financial services that are administered locally rather than centralized in commercial banks. This study analyses village banking and business expansion among Soweto marketeers in Lusaka. The...
Download PDF ↓This study investigated the effects of occupational stress on service delivery in the Zambia Police Service CID in Lusaka Urban district. The study employed a mixed methods approach and Yamane sample size formula was used to calculate a sample size of 211 respondents from a population of 450...