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Stakeholders have influence on both project performance and success. This study investigated internal stakeholder management in ZESCO distribution projects. The main objective of the study was to develop a framework for internal stakeholder management. The specific objectives of the study were...

The telecommunications industry in Zambia has experienced rapid growth, leading to increased competition and operational complexities for telecommunication companies. In response, many firms have adopted the Managed Services Model (MSM) as a strategic approach to enhance their organizational...

Developing Countries in Africa in general and Zambia in particular, have seen a rapid rise in the use of mobile payment platforms. This has not only revolutionized access to financial services for the poor but also allowed them access to other financial products such as savings or insurance. With...

The Government of the Republic of Zambia (GRZ) is transforming the way it interacts and delivers services to citizens, businesses and across government departments and agencies by bringing government closer to the people and making service delivery more friendly, efficient, convenient,...

This research seeks to broaden and strengthen the holistic understanding of ICT and Security governance effectiveness by specifically examining how ICT and Security governance practices provide a structure for banks to ensure that IT investments support business objectives. ICT and Security...

The Zambian construction industry is comprised of more than 90 percent small and medium enterprise (SME) contractors who are faced with a myriad of constraints that affect their performance with regards to quality, cost and timely delivery of projects. The research was aimed at establishing ways...

The Cement manufacturing sector in Zambia recorded operations Low overall equipment efficiency and High production cost at the time the market environment was changing from monopoly to de-monopolisation market environment. These parameters in operation excellence indicates inefficient functional...

The study sought to identify gaps in the processes affecting the customer quality of mobile service experience in Zambian telecommunications call centers using eTOM. Enhanced Telecommunications Operations Map (eTOM) being defined as a business process framework that is service oriented and helps...

Mobile Network Operators (MNOs) Airtel, MTN, and Zambia Telecommunication (Zamtel) in Zambia adopted a tower-sharing model practised in developed countries such as the United States, Canada. At network roll-out, the operators retained ownership of the towers and at the same time provided...

Risk Management has become key in ensuring stable networks. The greatest risk that service Providers (SPs) face is client, revenue and reputation damage. To avoid or mitigate these risks a good client management plan is required. With the ever increasing competition in the Telecommunication...